Khary H. Tolliver

301-992-2757

tolliverdk@aol.com

 

 

Objective

To obtain a position where I can utilize my education, experience, and interpersonal skills, while challenging myself and growing within a successful company.

 

Education

Hagerstown Junior College, Hagerstown, MD June 1997    Associate of Art    Internship – NBC25 NEWS

Professional Experience

 

Glotel contractor / Verizon Business, Ashburn, VA                                                        Feb 14 – April 14

Provisioner  

·   Processed DS1 and DS0 groom orders for a cost savings project. 

·   Created and processed (ASR’s) Access Service Requests to Local Exchange Carriers.

·   Processed end to end circuit design, engineered, and provisioned circuits for grooms Project.

·   Designed and assigned CFA’s in Verizon Business provisioning systems.

·   Tracked orders for on time installation of circuits and completion of orders.

·   Communicated with LECs, install techs, sales support and management to ensure efficient and quality service.

·   Opened trouble tickets to resolve any system issues.

·   Attended weekly team meetings to provide order status updates and to receive process updates. 

 

 

Resolvit contractor / Time Warner Cable, Herndon, VA                                                 July 12 – July 13        

Provisioning Coordinator

·  Proactively managed order processes to ensure order fulfillment by analyzing information, obtaining proper updates from necessary parties, communicating with necessary parties and ensuring information is updated in TWC system appropriately.

·  Analyzed and processed numbers that were porting over to TWC for servicing and processed new numbers to be assigned.

·  Analyzed and processed Toll Free numbers that were porting over to TWC utilizing the RESP ORG process.

·   Analyzed and processed (CSR’s) customer service requests.

·   Coordinated information flow between National Sales TWC Partners and TWC Regions.

·   Insured that the customer had the proper (DL) directory listing/(YPHL) yellow page header listing and code, contacting  the customer to confirm address and business type. 

·   Analyzed reports in a TWC web based system to proactively identify outstanding orders and take action to fulfill.

 

 

 

 

 

 

 

 

 

 

 

 

Modis IT contractor /Verizon Business, Ashburn, VA                         June 07 – Feb 11

USPS Service Support

·   Managed and tracked various types of service for federal government on FTS 2001/ Networx.

·   Installed and disconnected government cell phone numbers, internet, and calling cards services utilizing web based applications.

·   Interred orders into Verizon systems using customer CSR’s and tracked system orders utilizing Excel.

·   Verified and input customer addresses utilizing E911 (DA/ DL) directory assistance/directory listing web based systems, also contacted customer to confirm address.

·   Opened trouble tickets with system support to resolve system issues.

·   Used Verizon web based billing system to calculate customer (MRC) monthly recurring charges.

·   Project manager for ordering Cisco equipment for USPS and provided CPE quotes for USPS customer.

·   Maintained customer relationships by providing regular status and attending meetings.

·   Worked closely with sales and technical staff to ensure orders are prioritized and handled effectively.

·   Provided consultative assistance to customers to resolve service order and billing issues.

 

 

Citi Mortgage, Frederick, MD                       Jan 03 – May 07

Payoff/Payment Processor

·   Applied mortgage installment payments.

·   Reconciled accounts receivable checks.

·   Processed payoff checks.

·   Investigated and resolved mortgage account issues.

·   Expanded customer service skills through daily inbound and outbound calls.

 

 

MCI WorldCom, Frederick, MD                       June 00 – July 02

Order Coordinator

·   Coordinated all aspects of Local Number Portability.

·   Analyzed and processed (CSR’s) customer service requests.

·   Updated the tracking database with the LNP order information.

·   Escalated late Firm Order Commitments.

·   Utilized company (DL) (E911) directory listings, E911 web sites to confirm customer addresses, also contacted customer to confirm address.

·   Submitted (LSR’s) Local service request to losing provider.

·   Handled complete scheduling of coordinated hot cuts.

·   Trouble shoot reasons for customer outages and resolved outage issues.

 

 

First Nationwide Mortgage, Frederick, MD                       June 98 – June 00

Payoff/Payment Processor

·   Applied mortgage installment payments.

·   Processed payoff checks.

·   Investigated and resolved departmental issues.

·   Expanded customer service skills through daily inbound and outbound calls.

·   Reconciled accounts receivable checks.

·   Maintained statistical spreadsheets on daily accomplishments.

 

 

Technical Skills

Microsoft Operating Systems         Mortgage CPI       Cisco Ordering System        TWC Operating Systems

 

Verizon Ordering, Reporting and Provisioning Systems 

  

References provided upon request